Service Technician
Job Location Alexandria, Virginia Additional Location(s) Fairfax, Virginia Job ID R105962Overview
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:
- Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!
- Hours:Full Time
- Experience: Mid-level
- Travel: Occasional to Regular
- Glassdoor Reviews and Company Rating
Success Profile
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Customer-focused
- Mechanically minded
- Personable
- Reliable
- Technical aptitude
- Solution oriented
Rewards
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Health and Well-being
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Retirement and Savings Program
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Work/Life/Balance
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Professional Development
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Employee Discount Programs
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Vehicle Program
Working at Patterson
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician
“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician
“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician
“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician
Responsibilities
We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a driven entry-level tradesperson to join our Dental Service team in the northern Baltimore area. The core responsibility for a Service Technician is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that that is Passionate, Focused, Always Advancing, and People-First.
Responsibilities:
Install and/or Repair Dental Equipment:
Safely remove, modify, repair, and install on all core dental equipment with minimal supervision
Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage
Maintain all service records timely and accurately
Ensures safe transportation and delivery of product to customer location
Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed
Perform other duties as assigned
Customer Service:
Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
Inventory Management:
Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
Required Qualifications
High school diploma or equivalent and 1+ years of related experience in carpentry/plumbing/heating/electricity/electronics
Mechanical aptitude
Possesses strong work ethic and takes ownership of both company and customers goals/objectives
Focused on understanding, meeting, and exceeding customer expectations
Ability to thrive in an independent role
Requires basic computer skills and/or ability to use smart phone/tablet
Strong verbal and written communication skills
Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle
Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
Travel and On-call
100% travel to customer sites in a local geographic area
Occasionally out of town for overnight and/or after-hours
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Benefits
Why join Patterson?
Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.
Getting Hired
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
Corporate Responsibility
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Our Mission
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.