Field Service Technician
Job LocationFredericton, Canada Job ID R106708Overview
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:
- Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!
- Hours:Full Time
- Experience: Mid-level
- Travel: Occasional to Regular
- Glassdoor Reviews and Company Rating
Success Profile
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Customer-focused
- Mechanically minded
- Personable
- Reliable
- Technical aptitude
- Solution oriented
Rewards
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Health and Well-being
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Retirement and Savings Program
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Work/Life/Balance
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Professional Development
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Employee Discount Programs
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Vehicle Program
Working at Patterson
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician
“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician
“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician
“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician
Responsibilities
Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair for the New Brunswick territory. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.
Major Duties:
Determines the parts, supplies or tools required to complete service requests.
Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
Repairs equipment to manufacturer specs.
Ensures the service commitments are met within standard response time.
Work with Sales Representatives' to present Maintenance Agreements to customers.
Follow repair and manufacturer schedules for customers on Service Agreements.
Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
Trains customers on the use and basic maintenance of all equipment sold.
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Manages inventory and restocks when necessary.
Performs other duties as assigned.
Job qualifications:
Electronics diploma required.
Valid driver's license and in order required.
Excellent organizational and problem solving skills.
Motivated team player.
Strong customer service skills.
2 to 3 years of experience in repair field in a dental/medical environment.
Carpentry/plumbing/heating/electricity/electronics related experience required.
Excellent communication skills, both written and verbal in English.
Work proficiency in both written and spoken French.
Knowledge of SAP platform is an asset.
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Benefits
Why join Patterson?
Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.
Getting Hired
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
Corporate Responsibility
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Our Mission
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.